Privacy Policy

1. Data Controller

Transportes Premium, Unipessoal Lda. (hereinafter "Transportes Premium"), headquartered in Portugal, is the entity responsible for processing your personal data collected through the website transportpremium.pt and its associated services.

Privacy enquiries: info@transportpremium.pt

2. Data Collected

We collect the following personal data when you complete the contact form or request a quote:

• Full name
• Email address
• Phone number
• Vehicle type
• Collection and delivery locations
• Requested transport date
• Any message or additional information you voluntarily provide

We may also automatically collect navigation data (IP address, browser type, pages visited) for statistical purposes and website improvement.

3. Purpose and Legal Basis for Processing

Your data is processed for the following purposes:

• Responding to quote requests and enquiries, legal basis: performance of a contract or pre-contractual steps (Art. 6(1)(b) GDPR).
• Service-related communications, legal basis: legitimate interest (Art. 6(1)(f) GDPR).
• Compliance with legal obligations, legal basis: legal obligation (Art. 6(1)(c) GDPR).

4. Data Retention

Your personal data is retained for as long as necessary to fulfil the contracted service and for the legally required period. Contact data from individuals who did not proceed with a booking is deleted after 12 months, unless explicit consent for a longer retention period is provided.

5. Sharing Data with Third Parties

Transportes Premium does not sell or share your personal data with third parties for marketing purposes. Data may be shared with:

• Technology service providers (web hosting, email tools) acting as processors, bound by confidentiality obligations;
• Public authorities, when legally required.

6. International Transfers

Your data is processed on servers located within the European Economic Area (EEA). Should a transfer outside the EEA be required, we will ensure appropriate safeguards are in place in accordance with the GDPR.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access, request a copy of the data we hold about you;
• Rectification, correct inaccurate or incomplete data;
• Erasure, request the deletion of your data ("right to be forgotten");
• Restriction, restrict the processing of your data in certain circumstances;
• Portability, receive your data in a structured, machine-readable format;
• Objection, object to processing based on legitimate interest;
• Withdrawal of consent, where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please email info@transportpremium.pt. You also have the right to lodge a complaint with Portugal's data protection authority (CNPD) at cnpd.pt.

8. Cookies

Our website may use essential technical cookies required for pages to function correctly. We do not use tracking or marketing cookies without your explicit consent. You may configure your browser to refuse cookies, though this may affect certain website features.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction, including secure HTTPS transmission and restricted access to data by authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy periodically. In the event of significant changes, we will notify you via the website. The date of the last update is indicated at the top of this document.